At the end of every guest’s stay, we invite her or him to complete an electronic survey, and provide us with feedback to better our hotel and the guest experience. As an organization in the hospitality industry, we pride ourselves on providing outstanding service to our guests. We are always looking for ways to improve, but we also love hearing positive reviews from our guests. Here are some actual quotes:
Thank You Deborah
"I would like to give your reception desk employee, Deborah, a shout-out and an excellent recommendation. She helped me with my boarding pass and got me a driver to the airport. She was just as nice and efficient as she could be! She had other suggestions for enjoying Decatur too. Thank you, Deborah"
Thank You for a Great Stay
"I cannot say enough good about the staff. I was there for a conference, and I did not expect to like the hotel as much as I did. Thank you for a great stay."
"We could walk all around Decatur in between sessions and easily get to enjoy the wonderful restaurants at meal time. The hotel provided food and beverages for the conference we attended. All was excellent and service was pleasant and hard working. My son and his girlfriend came to visit us and we felt comfortable relaxing and talking with them in the lobby as if we were in a living room in our home. Nice job Courtyard Marriott!"
Favorite Business Hotel in Any City
"This is by far my favorite business hotel in any city. I travel a great deal and come here every month. The true stars are the front desk. Syreeta managed to be able to find me a room for an upcoming month when I could not do so on the internet. Kim and Roger are always punctual with the van. All of the staff is caring and helpful. The services are outstanding. This really is a top notch hotel. I wont stay elsewhere when in Atlanta."
Enjoyed the stay!
"Was grateful for the accommodating staff to allow a late check-out while we toured Agnes Scott. The shuttle service was nice and was happy with the taxi service that was arranged for transport to the airport."
Welcoming and Comfortable
"I wish that I could recall the name of the gentleman who greeted me upon my arrival. He was so pleasant and helpful and, upon returning from shopping in the evening it was like coming back to a friend. He recalled my name (not an easy thing to do when most of the people for our convention were checking in that afternoon) and we chatted about where I had shopped. Not only did I enjoy talking with him, but he was getting an idea of what places others in our group might like. Very proactive and impressive! I also like your Market feature. Despite the many wonderful places to eat nearby, when it is raining out, and one is tired, a frozen pizza and a bottle of wine in the comfort of one's lovely room rivals any 4-star offerings. I always like Marriotts, but this one is particularly welcoming and comfortable."
Overall Great Experience
"We wanted to go for the book festival so found this hotel had rooms. Pleasantly surprised easy check in, very good front desk staff, nice room right off the city square. Overall great experience and was a fair price for such a busy time."
Super Impressed with this Hotel and Its Staff
"I was impressed with everything that the hotel had to offer. Other than that everything from Parking lot to Check in process was excellent experience. I was there for a conference and was a quick short stay. Although I have never stayed with Marriott and was super impressed with this hotel and its staff. Hopefully I will be back soon. Thank you once again for excellent stay."